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1) Open Device Manager. 2) Right-click on USB Mass Storage Device and select Uninstall. 3) If prompted for the continue, click the OK button. If you see Delete the driver software for this device, click the box next to it, then click the OK button. 4) Restart your PC. Then Windows will reinstall the driver. Solution 2: Update the Driver.
Summary :
USB mass storage device driver issues has many situations. Perhaps you are bothered by one of them. If so, so you know how to fix the problem. In this post, MiniTool Software will show you some useful methods. We hope these solutions can solve your issue.
If your USB mass storage device has a driver problem, you can go to the Device Manager to check whether there is an error hint. Perhaps, you may find an error message like Unknown USB Device (Device Descriptor Request Failed), Unknown USB Device (Port Reset Failed), Unknown USB Device (Set Address Failed), etc. At times, you may see that there is a yellow mark next to the USB mass storage device.
Obviously, you encounter the USB mass storage device failed issue. Unless you fix it, you will be unable to use the connected USB device as normal.
How to fix USB mass storage device driver issue? We collect some useful methods and show them in this post.
How to Fix USB Mass Storage Device Driver Issue?
- Update/Reinstall the USB Mass Storage Device Driver
- Check the Registry
- Modify the Power Settings
Method 1: Update/Reinstall the USB Mass Storage Device Driver
When your USB mass storage device not working and you are sure that your USB mass storage device has a driver problem, you should first go to Device Manager to update or reinstall the USB mass storage device driver. This is because the USB mass storage device driver may be outdate, missing, or damaged.
How to Update the USB Mass Storage Device Driver?
- Use Windows Search to search for device manager and click the first result to open it.
- Find the device driver you want to update and right-click it. Then, select Update driver.
- Follow the on-screen introduction to update the device driver.
- Reboot your computer.
How to Reinstall the USB Mass Storage Device Driver?
- Use Windows Search to search for device manager and click the first result to open it.
- Find the device driver you want to update and right-click it. Then, select Uninstall device.
- Click Uninstall on the pop-up interface to uninstall it.
- Restart your computer and Windows can automatically install the driver to your computer.
Method 2: Check the Registry
If the registry value is set wrong by mistake, you can also encounter the issue of USB mass storage device failed. You can check the Registry to have a try. However, to keep your Registry keys safe, you’d better back them up before modifying.
- Press Win+R to open Run.
- Type regedit and press OK to open Registry Editor.
- Go to this path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesUsbStor.
- Make sure the value of Start is 3. If not, you can right-click Start and select Modify to change the value to 3.
Method 3: Modify the Power Settings
The power settings of the USB device can also influence the situation of the USB device. You can go to Device Manager to check whether the power settings are suitable.
- Open Device Manager.
- Go to find the USB mass storage device you want to fix and double-click it.
- Go to the Power Management section and make sure Allow the computer to turn off this device to save power is unchecked.
Bottom Line
These solutions should solve the USB mass storage device driver issue you are facing. However, if the device is damaged and there are some important files in it, you can use MiniTool Power Data Recovery, a professional data recovery software, to rescue them.
You can press the following button to get the trial edition and then use it to scan the drive you want to recover data from.
If this software can find your needed files, you can upgrade it to a full edition and then recover all your files without limits.
Should you have any related issues, you can let us know in the comment.
Quite often Windows users facing a problem when the system can’t identify the connected device. In such cases, the Device Manager contents an Unknown device and the next information displayed in its Device Status box: The Drivers for This Device Are Not Installed. (code 28).
Such error is related to Device Manager and it’s important to mention that in most cases Code 28 means that you don’t have the latest device’s drivers installed on your machine and all you need to do is just install them.
How to Fix The Drivers for This Device Are Not Installed Code 28?
Solution 1. Update Drivers for the Device
This method will be useful in case you know which device causes the issue or you even have its manufacturer’s CD with appropriate drivers to install. All you need to do is to install drivers on your PC.
In case you don’t have such CD – you can download the latest drivers from the manufacturer’s official website.
Follow the instructions:
- Download the latest drivers manually from the manufacturer’s official website. Run setup.exe or other executable files that you’ve downloaded;
- In case there is no executable file in your downloads: run the Device Manager (run Command prompt, then type in and run command msc), find the needed device in the list. Right click on it and choose its Properties. Now switch to Driver tab and press Update Driver button.
- After that – follow the installation wizard’s instructions and install the needed drivers.
Solution 2. Find and Install the Needed Drivers by Using Device’s ID
In case the device is not identified and you don’t know exactly what device causes issues, you might need its ID to try to find the needed drivers. To find out the ID of the device follow the instructions:
- Go to Device Manager, find the Unknown device in the list, right click on it and choose its Properties;
- In Properties switch to Details tab, now switch parameter in the field to Hardware IDs;
- As a result, you will see a few IDs. Almost every ID has some deeper information about the device. Now we are going to search the drivers by using the ID – right click on it and press Copy;
We’ve found the ID of the device, now we need to find the needed drivers. The first thing – we will Google the ID to find the name of the device (or even a link to download the driver). When you got the name of the device – try to download the drivers from the manufacturer’s website or a third-party website (do it at your own risk!).
In case you can’t find them using the official website, try to use, as example, this website.
It has a great search option, you just need to paste the copied ID of the device into the search field and press Search. In case the drivers are in the website’s database—you can download the drivers directly from the website using the appropriate icon.
Solution 3. Try to Install the Needed Drivers in Compatibility Mode
Sometimes older drivers’ versions can be successfully installed by using the Windows compatibility mode. In case you have the drivers’ installation file (for example, on manufacturer’s CD) which causes errors – try to use the next method.
- Open the folder where the drivers’ installation file is located, right click on it and then choose its Properties;
- Now switch to Compatibility tab;
- Check on Run this program in compatibility mode for: and try different OS versions (most often users are successful with Windows Vista).
Solution 4. Use Fix it (Automatic Tool)
This is an automatic tool to fix the Code 28 issue. All you have to do is to download the Fix it utility from the below link and install it in your computer.
- Download Fix it from here;
- Install it on your computer;
- Launch it and you will see the next options:
- Hardware devices are not working or are not detected in Windows;
- Diagnose and fix Windows USB problems automatically;
- Choose any of the options above;
- The rest of the work will be done automatically.
Additional Methods on How to Fix Code 28
In case the error Code 28 didn’t disappear after you tried all of the steps above, you can perform one of these additional methods:
Roll Back the Driver to the Version Prior to Your Update;
- Run the Device Manager;
- Right click on the device which you want to roll back the driver and open its Properties;
- Switch to Drivers tab;
- Click the button Roll Back Driver.
Windows Usb Mass Storage Driver
Using System Restore to Undo the Changes
In case you’ve created the Windows restore points earlier – it’s the best time to recover recent Device Manager changes by using it. Error code 28 should disappear after that.
Mass Storage Device Driver Download For Windows
Tip. It’s better to perform a backup of your drivers from time to time because it can help you to restore the correct functioning of the hardware and devices (USB devices, scans, printers etc.) quickly.